1. The buyer agrees that they are responsible for any duty, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs. 
  2. All orders shipped within South Africa are sent via Courier Guy or DHL. All International orders are sent via FedEx or DHL.
  3. Processing time for all standard ready to ship orders is approximately 1-5 business days. 
  4. We cannot guarantee delivery times, however, you should receive your delivery within 2-7 working days from the shipment date within South Africa.
  5. We ship worldwide and to all international destinations. International delivery times vary between 2 – 18 days depending on your location.
  6. If you would like a shipping time estimate for your purchase and you are outside of the regular destination countries, please contact us and we will give you a more precise shipping estimate and quote for your destination.
  7. Nammu Ceramics is not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control. 
  8. Tracking info and insurance will be provided with every order, though the buyer assumes all responsibility once the order has left our premises.
  9. If a package is lost or stolen, a claim needs to be filed with the shipping service provider used and not with Nammu Ceramics. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Nammu Ceramics is not responsible and will not issue a refund or store credit. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. Nammu Ceramics cannot be held responsible for late or missing deliveries.


  1. All sales are final.
  2. In the unlikely event that an item is damaged during shipping, please send an email directly upon arrival to arrange a refund or replacement. All return shipping costs are at the expense of the buyer.
  3. Packages refused by customs and returned to the studio will be subject to our restocking fee of 10% per item, and shipping costs will not be refunded. If a credit card is used to place the refused order, we will also be unable to refund the 2.9% processing fee. As a small business, the time, labour, and materials that contribute to fulfilling an order are significant resources. The restocking fee contributes to processing orders and providing thoughtful, timely customer service.